A dialer is software or a device used to make phone calls automatically, eliminating the need for an agent to manually type each phone number.

How does an automatic dialer work?

The automatic dialer makes calls without the need for human intervention, meaning it loads a contact list and dials in an automated fashion.

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Automatic Dialer 55PBX

With the 55PBX dialer, you operate campaigns and automated calls without having to dial contacts manually, reducing idle time for agents.

Decide who will or won't receive your calls

Create lists of clients who will participate in a campaign by uploading a contact list to the dialer. It is also possible to choose those who will not receive calls using a contact block list.

Have control over call scheduling

If someone does not answer your call, you can choose to redial. You also have control over how many times this can be repeated. Additionally, you can manage what happens after your contact, directing calls to IVR and Queues.

Run campaigns to boost your team's productivity

Create a specific queue for campaign handling. You can select the most idle agents according to reports or the 55PBX Realtime to handle these calls.

Ensure positive results for your campaign

Now that you know the benefits of the dialer, you understand why investing in the right technology can help you achieve good results for your company. In addition to further engaging the audience with your campaigns, ensuring everyone's satisfaction.

Frequently Asked Questions

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